CUSTOMER TERMS OF SERVICE & LIABILITY WAIVER
[Updated: 08/08/2026]

1. The Agreement
1.1 Contractual Binding: These Terms and Conditions ("Agreement") constitute a legally binding contract between Ash's Reboot (ABN: 82 873 354 063) ("the Business," "we," "us," or "our") and the customer ("you" or "your") regarding the footwear cleaning and maintenance services provided.
1.2 Acceptance of Terms: By submitting your footwear via our designated club collection points, home pickup service, digital intake form, or booking online, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Scope of Service & Material Match Cleaning
2.1 Service Definition: Ash's Reboot provides specialised cleaning, deodorising, and basic material maintenance for athletic footwear, specifically football and soccer boots.
2.2 The Reboot Protocol: Ash's Reboot selects the most appropriate cleaning method for each pair of boots based on materials, construction, level of soiling, and manufacturer recommendations where available. While we aim to use waterless cleaning wherever practical, some footwear may require the controlled use of water, specialised detergents, or targeted sanitising products to achieve a safe and effective result.
2.3 Material Performance & Limitations: We utilise professional-grade, plant-based, and biodegradable products tailored to specific upper and sole-plate materials. However, due to the extreme nature of sports materials and typical field usage, we do not guarantee the complete removal of all deeply embedded stains (such as deep oil, chemical, or organic grass stains) or the restoration of heavily weathered footwear to "as-new" condition.

3. Customer Responsibilities
3.1 Identification: Footwear must be submitted with a completed Ash's Reboot digital entry or physical job tag. We cannot be held responsible for any boots left at pickup points without clear identification.
3.2 Preparation & Belongings: Customers must remove all personal items before drop-off, including custom orthotics, electronic performance trackers (e.g., STATSports), and high-value custom laces. Ash's Reboot accepts no responsibility for the loss or damage of auxiliary items left inside the footwear.
3.3 Condition Disclosure: You must note any known pre-existing issues—such as structural sole-plate separation, cracked studs, frayed stitching, or holes—on your digital submission or physical job tag.
3.4 Safety & Hygiene: Footwear must be free from hazardous materials or severe biological waste (e.g., heavy mould). We reserve the right to refuse service entirely or to apply a hazardous-handling surcharge for items requiring special decontamination protocols.

4. Pricing and Payment
4.1 Rates: Current service pricing is listed on our official promotional materials, Base44 booking screens, and website.
4.2 Introductory Rates: Pricing may reflect special Introductory Launch Rates valid through specified promotional windows (e.g., through December 31st, 2026), after which standard rates apply.
4.3 Currency & Taxes: All prices are in Australian Dollars (AUD). As a small business, GST is not currently applicable unless stated otherwise.
4.4 Payment Terms: Payment is due in full upon notification that your "Reboot" is complete. Ash's Reboot reserves the right to withhold the return of footwear until payment has successfully cleared. Home Deliveries: A physical in-person signature is required upon return delivery of footwear to a home address, and items cannot be left unattended. Where the customer is unavailable to sign and a rescheduled delivery run is required, a re-delivery fee may apply to cover the additional travel and labour.

5. Liability, Material Exceptions & Performance Disclaimer
5.1 Material Exceptions & Absorbent Uppers: Certain knitted, woven (e.g., Nike Flyknit), mesh, or highly absorbent upper materials may respond differently and require alternative cleaning processes compared to traditional synthetic or leather boots. Cleaning methods are selected at Ash's Reboot's sole discretion to achieve the safest and best possible result.
5.2 Residual Moisture After Collection: Although every effort is made to ensure boots are thoroughly clean and dry before return, high-density materials or padded linings may retain small amounts of residual moisture following deep sanitisation. Customers should inspect their boots before use and, where practical, allow additional ambient air-drying before playing.
5.3 Performance Disclaimer: Cleaning removes dirt, mud, and organic debris but does not restore worn structural components or improve the original performance characteristics of the footwear. Grip, traction, stud wear, upper flexibility, and durability remain strictly dependent on the age/condition of the boots and the playing surface.
5.4 Pre-existing Condition & Structural Integrity: Modern athletic footwear is subject to immense mechanical stress during gameplay, which can mask underlying structural degradation. You acknowledge that our cleaning process involves specialised agitation and material care. Ash's Reboot is not liable for the manifestation or worsening of pre-existing manufacturer defects (such as weak factory glues or brittle plastics) that become apparent during standard professional cleaning.
5.5 Collection Point & Transit Risk: Footwear left in club collection bins (e.g., Morningside Panthers JAFC) or unattended doorstep pickups is left at the owner's risk until officially collected into our custody. Ash's Reboot is not liable for theft, vandalism, or damage occurring outside of direct physical possession. Home Delivery Signature Requirement: All home deliveries require a physical signature upon return of the footwear. Unattended drop-offs are not permitted at home addresses. Where a customer is unavailable to sign and a rescheduled delivery run is required, a re-delivery fee may be charged.
5.6 Natural Expiry, Wear and Tear: We are not liable for damage resulting from "natural expiry," where aging materials (such as crumbling foam midsoles, dry-rotted synthetic fabrics, or brittle plastic eyelets) fail during standard handling.
5.7 Maximum Liability: To the full extent permitted under Australian Consumer Law, our total combined liability for any single item or order is limited strictly to the cost of the service provided.
5.8 Australian Consumer Law Guarantees: Our services come with guarantees that cannot be excluded, restricted, or modified under the Australian Consumer Law (ACL). For a major failure with the service, you are entitled to cancel your service contract with us, receive a refund for the unused portion, or obtain compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems rectified in a reasonable time.
5.9 Change of Mind Policy: Except as strictly required under the ACL, Ash's Reboot does not offer refunds, credits, or cancellations for a change of mind once footwear has been collected or processing has commenced.

6. Unclaimed & Abandoned Goods
6.1 Disposal and Charity: Footwear not paid for or collected within thirty (30) days of our initial completion notice will be legally considered abandoned. Ash's Reboot reserves the right to donate abandoned items to local youth sports charities or dispose of them to recover operational and storage costs.

7. Intellectual Property & Marketing
7.1 Custom Designs: You warrant that you own or possess the rights to any custom artwork, modifications, or designs present on your submitted footwear.
7.2 Media License: You grant Ash's Reboot a royalty-free, perpetual license to capture and utilize "Before and After" photographs and video footage of your footwear for marketing, social media content, and internal quality control.
7.3 Privacy Protection: We are committed to data privacy. We will never publish an athlete's full name, address, or sensitive personal details alongside marketing images without explicit consent.

8. Termination
8.1 Cut-off: Either party may terminate this service agreement with written notice before processing. In the event of cancellation or termination, you remain fully liable for payment for any cleaning services already completed.

9. Governing Law
9.1 Jurisdiction: This Agreement is governed entirely by the laws of Queensland, Australia. Any formal disputes shall be subject to the exclusive jurisdiction of the courts located in Brisbane, Queensland.

Short-Form Label / Digital Footer Text:
"By submitting footwear for cleaning, I agree to the Ash's Reboot Terms & Conditions, including our Reboot Protocol (Material Care System) process and performance guidelines.