1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the Ash's Reboot website and booking platform (the "Service"), operated by Ash's Reboot (ABN 82 873 354 063), based in Morningside, QLD. By submitting a booking or otherwise using the Service, you agree to be bound by these Terms and to our Privacy Policy.
2. The Service
Ash's Reboot provides professional cleaning, sanitising and care of athletic sports boots and, where selected, boot bags. Services are offered via home pickup and drop-off or club collection, subject to availability within our current service area, and only to bookings submitted from within Australia. We are a specialist service for athletic footwear only and do not accept work boots, sneakers or non-athletic footwear.
3. Bookings & Scheduling
Bookings run on our weekly pickup and delivery cycle. Selected pickup and return windows are confirmed at the time of booking. While we aim to have your boots "back before your next session", turnaround times may vary due to weather, drying requirements or volume.
4. Pricing & Payment
Current pricing is shown on the booking form at the time of order. You may choose to authorise a card online at booking (held securely by Stripe and captured only on successful return of your boots — nothing is charged upfront), or pay on delivery via EFTPOS or cash. Surcharges that apply after cleaning (for example a biohazard handling surcharge) are collected on delivery. Card details are never seen or stored by us; they are handled by Stripe. Vouchers, where issued, may be redeemed once in accordance with their stated terms and value; where a voucher reduces your total, the reduced (net) amount is what is authorised or payable. Prices may change without notice; the price confirmed at booking applies to your order.
5. Care, Pickup & Liability
We take great care with every pair using the Reboot Protocol. However, boots are worn sporting equipment and may have pre-existing wear, material fatigue or damage that is not the responsibility of Ash's Reboot. We are not liable for loss or damage arising from pre-existing conditions, manufacturer defects, or items not declared at pickup. Please disclose any known damage or biohazard concerns when booking.
6. Cancellations & Refunds
If you need to cancel or reschedule, please contact us as early as possible. Refunds or re-cleans are assessed on a case-by-case basis. Where a service has not met the standard described, contact us and we will work to make it right. Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
7. Your Responsibilities
You agree to provide accurate booking details, ensure boots are available at the agreed pickup location and time, and that you own or are authorised to hand over the items for cleaning. A physical signature is required for all home deliveries.
8. Privacy & Consent
By submitting a booking you consent to the collection and handling of your personal information in accordance with our Privacy Policy, which reflects the Australian Privacy Principles (APPs), GDPR (EU/UK) and CCPA (California) requirements. You may request access to, correction of, or erasure of your personal data at any time by emailing privacy@ashsreboot.com.au. We do not sell your personal information.
9. Intellectual Property
All branding, logos and content on this site are the property of Ash's Reboot and may not be reproduced without permission.
10. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated Terms.
11. Contact
Questions about these Terms? Contact Ash's Reboot, Morningside QLD 4170 · ABN 82 873 354 063, or email privacy@ashsreboot.com.au. See also our Privacy Policy.